At chinawork.shop, we are dedicated to providing you with fresh, delicious fried rice. However, as food products are considered special commodities, please take note of the following policies:
- Special Commodity Notice (Food Products)
Fried rice is a perishable food item; once shipped, it is generally non-returnable and non-exchangeable.
Before placing an order, please verify your delivery address, product quantities, and selections to ensure your order is accurate.
- Handling of Quality Issues
If you receive products that are damaged, missing, or of poor quality, please take photographs and contact Customer Service within 24 hours of receipt.
Upon providing your order number and photos of the issue, we will offer a replacement or a refund, depending on the specific circumstances.
We do not offer returns or exchanges for product issues resulting from improper handling or storage by the customer.
- Refund Method
For orders that qualify for a refund, the funds will be returned to the original payment account used for the purchase.
Refund processing typically takes 3–7 business days (depending on the specific payment channel).
- Contact Customer Service
Phone: +1 732-968-7333
Return Address: 180 Stelton Rd, Piscataway, NJ 08854